We are fully transparent about how your personal data is collected, used, and protected at 299com. Read this Policy and see exactly how securely your information is handled.
299com is a trusted online gaming platform serving players in Bangladesh. We believe every user's privacy is a fundamental right. This Privacy Policy ("Policy") explains how 299com collects your personal data, why it collects it, how long it is retained, and how it is used.
By using 299com's website, creating an account, playing games, or accessing any of our services, you are deemed to have agreed to this Privacy Policy. We recommend reading the full document before you get started.
This policy has been developed in accordance with international data protection standards and is fully compliant with applicable laws in Bangladesh. 299com will never sell your data to third parties — that is our core commitment.
This Privacy Policy may be updated at any time. For significant changes, we will post a notice on the platform. Please check the date at the top of this page for the latest update.
299com collects information about you from a variety of sources. This data generally falls into three categories — what you provide directly, what is collected automatically while you use the platform, and what we receive from third parties for verification purposes.
| Data Types | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Activation & Support |
| Financial Information | Mobile Banking/Nagad number, transaction history | Payment Processing |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Gaming Data | Betting history, game sessions, wins/losses | Service Improvement & Responsible Gaming |
| Preference Data | Game preferences, language settings, notification preferences | Personalized Experience |
Please note that we only collect information that is strictly necessary to provide our services. Collecting data beyond what is needed goes against 299com's core principles.
299com uses your data only for legitimate and clearly defined purposes. We use your information for the following:
299com never sells your data to advertising networks or shares it with third parties for marketing purposes.
299com employs industry-leading technology and processes to keep your data secure. Our security infrastructure consists of the following layers:
However, no method of transmission over the internet is 100% secure. You also need to stay vigilant — use strong passwords, change them regularly, and never share your login credentials with anyone.
In the event of a data breach, 299com will notify affected users within 72 hours and take all necessary remedial action.
299com believes you should have full control over your own data. To that end, we uphold the following rights:
If you want to know what information 299com holds about you, we will provide it upon request.
If you need to correct inaccurate or outdated information, please notify our support team and we will update it.
You may request deletion of your personal data after your account is closed.
You can restrict how we use your data for specific purposes, such as opting out of marketing.
You may request an export of your data in a standard format.
You can object to the processing of your data for specific purposes — we will review your request.
To exercise any of the rights above, please contact our support team. We will respond to your request within 30 days. Please note that certain data may need to be retained for a specified period due to legal obligations.
299com does not retain your data longer than necessary. Retention periods vary depending on the type of information:
| Data Types | Retention Period | Reason |
|---|---|---|
| Account Information | While account is active + 5 years | Legal Compliance & Audit |
| Transaction Records | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 years after account closure | Anti-Money Laundering Regulations |
| Gaming Logs | 3 Years | Dispute Resolution |
| Support Contact | 2 Years | Service Quality Improvement |
| Marketing Preferences | Until opt-out | Communication Tailored to Your Preferences |
Once the retention period expires, we securely delete your data or anonymize it so you can no longer be identified. Some data may need to be retained after account closure for legal reasons — this forms part of our regulatory obligations.
If we need to retain your data beyond the standard retention period, we will notify you separately and explain the reason.
299com's platform integrates various third-party services that support our core operations. These providers operate under strict data processing agreements and may only use your data for specified purposes.
All third-party partners comply with GDPR and international data protection standards. Their own privacy policies may also apply.
299com may update this Privacy Policy from time to time — due to technical changes, new services, or legal requirements. We will notify you of any significant changes via your registered email and through a notice on the platform dashboard.
Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. We recommend visiting this page regularly. The date of the latest update is always shown at the top of this page.
To view a previous version of our privacy policy, please contact the support team — we will provide an archived copy.
If you have any questions, concerns, or complaints about this Privacy Policy, our dedicated data protection team is always ready to help. We provide support in both Bengali and English.
Any concerns you raise about your data protection will be taken seriously and resolved promptly.
Every transaction and piece of personal data is protected with 256-bit SSL encryption. Bank-grade security is maintained throughout every session.
299com never sells your personal data to any third party. Your privacy is not a commodity in our business model.
Our identity verification process is fully transparent. You will be informed upfront about what data is collected, why it is collected, and how long it will be retained.
View, update, or delete your personal data — full control is in your hands. Everything from opting out of marketing to closing your account is available to you.
We comply with GDPR and international data protection regulations. Regular third-party audits are conducted to verify the security of our systems.
Our dedicated team is always on hand for any privacy questions or concerns. Reach out in Bengali and get a fast resolution.
299com welcomes you with your privacy and security fully guaranteed. Register now and claim your welcome bonus.
18+ Play responsibly. Seek help if gaming becomes an addiction.