Let gaming be fun, not an addiction. At 299com, every safety tool — from setting play limits to self-exclusion — is right in your hands.
Online gaming is a legitimate form of entertainment — but only when kept in check. At 299com, we believe responsible gaming means more than following rules; it means enjoying the experience with your own wellbeing and your family in mind.
Online gaming is growing rapidly in popularity across Bangladesh — and so is the risk of addiction. Many people see gaming as a quick way to earn money, and that misconception is the most dangerous one of all. At 299com, we're clear about this: Gaming is for entertainment, not a reliable source of income.
On this page, we cover the core principles of responsible gaming, the protective tools available on our platform, and how to recognize signs of gaming addiction and get help in time. The wellbeing of every 299com player is our top priority.
Before you start gaming at 299com, ask yourself one question: "Am I playing for fun, or to escape stress and chase losses?" Your honest answer will point you in the right direction.
At 299com, responsible gaming is a culture, not just a checklist. We ask every player to uphold the following principles:
To help put these principles into practice, we provide several tools on the 299com platform, all completely free of charge.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Reductions take effect immediately; increases are subject to a 72-hour cooling period.
You'll receive automatic alerts if you exceed your daily gaming time. You can also set a hard limit — once the time is up, your session will end automatically.
Gaming will automatically stop once losses reach a set amount — a highly effective way to prevent chasing losses.
Take a break from 24 hours up to 6 weeks. During this time, you won't be able to log in to your account. Ideal when you need to step away from temporary fatigue or stress.
Long-term self-exclusion available for periods of 6 months to 5 years. During this time, new account registration and promotional communications will also be suspended. This is the most effective step for serious addiction.
You can view your full gaming history, total spending, and time played at any point. It's the clearest way to understand your own habits.
All tools listed above are available free of charge in your account settings. Contact our support team to activate any tool or for further information.
If you notice any of the following signs, it is important to take them seriously. If more than one applies, seek help without delay.
Chasing Losses: Placing more bets to try to win back your losses — this is the most dangerous sign of all.
Overspending: Spending beyond your set limits and unable to stop yourself.
Hiding from Family & Friends: Keeping your gaming habits hidden from family or people close to you.
Impact on Daily Life: Gaming is having a negative impact on your work, studies, or relationships.
Emotional Dependency: Feeling restless, anxious, or irritable when not gaming.
Playing With Borrowed Money: Continuing to play by borrowing money from family, friends, or the bank.
Declining Sleep & Physical Health: Not getting enough sleep or experiencing physical health effects due to gaming.
Unable to Stop Gaming: Tried repeatedly to stop but couldn't.
If you identify with 3 or more of the above signs, contact our support team right away or use the self-exclusion tool. Your well-being comes first.
Ask yourself the questions below. Answer honestly — this is for your own benefit.
Do I regularly spend more on gaming than I originally planned?
Do I keep betting more to try to recover what I've lost?
Is gaming causing problems in my relationships with family or friends?
Do I get restless or irritable when asked to stop gaming?
Have I ever lied or hidden information about my gaming habits?
Do I use gaming as a way to escape stress or avoid problems?
If you answered "Yes" to 2 or more questions, please speak with our support team. Asking for help is a sign of courage, not weakness.
299com is firmly committed to preventing underage gaming. We verify age at registration and may require additional KYC verification in cases of suspected non-compliance.
Advice for Parents:
If you suspect a minor has accessed your account or created their own, notify our support team immediately — we will act promptly.
299com is here to support you in addressing gaming problems. Follow the steps below:
Acknowledging that there's a problem is the most important step. Don't blame yourself — this is something that can be resolved.
Go to your account settings to enable Break Mode or self-exclusion. This lets you take a temporary or long-term break from gaming.
Reach out via our live support chat or email. Our specialist team will assist you with complete confidentiality.
Consider speaking with a mental health professional or counselor. Gaming addiction is treatable, and with the right support, full recovery is possible.
The support of those close to you is invaluable. Talk to them openly — you are not alone.
A multi-layer age verification process is applied at registration. Additional documents may be requested in cases where eligibility is in doubt.
From deposit limits and time limits to loss limits and self-exclusion — all tools are available free in your account.
Our responsible gaming specialist team is available 24/7, seven days a week, with complete confidentiality.
Your complete gaming history, total spending, and time played are accessible at any time — nothing is hidden.
Automatic alerts are triggered when unusual gaming patterns are detected — a proactive step to keep you protected.
All your information is protected with 256-bit SSL encryption. Financial transactions are secured to bank-grade standards.
299com welcomes you to an enjoyable gaming experience. Use our responsible gaming tools and play safe.
18+ Play responsibly. If gaming becomes an addiction, seek help immediately.